Return & Refund Policy
At [Your Name]’s Handcrafted Wood Marble Game Boards, we take pride in the quality and craftsmanship of our products. Each item is meticulously inspected before it is shipped to ensure that you receive a unique and beautiful piece. We want you to love your order and enjoy it for years to come. However, as wood is an organic material, it comes with its own natural imperfections, knots, cracks, scars, and rough spots, which add to its character and charm.
Our Commitment
If something isn’t quite right with your purchase, we want to make it right. Your satisfaction is our top priority, and we’re here to assist you with any concerns you may have about your order.
Damaged Items
In the unlikely event that your items are damaged during the shipping process, please contact us immediately. We will arrange for the damaged items to be replaced at no additional cost to you.
Natural Variations in Wood
Wood’s unique beauty lies in its variations, including differences in grain, color, and texture. We ask that you appreciate and embrace these natural variations, as they are an integral part of the wood’s character. Please understand that the colors of the woods and their inherent imperfections are part of what makes our products special.
Special Requests
If you have specific wood or color preferences, we encourage you to let us know at the time of your order. While we cannot guarantee an exact match due to the nature of wood, we will do our best to accommodate your requests and provide you with a product that aligns with your preferences.
Returns
Should you decide to return a product for any reason, please follow these guidelines:
- Contact Us: Reach out to us to discuss your return within 14 days of receiving your order.
- Careful Repacking: Please ensure that the product is carefully repacked in its original packaging to prevent any damage during the return shipment.
- Return Shipping Costs: Return shipping costs are the responsibility of the customer.
- Condition of Returned Items: Returned items must be in their original condition, free from damage or signs of use.
Refunds
Upon receiving and inspecting the returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
Please note that custom orders may have different return and refund policies. We will communicate these policies to you when you place your custom order.
We value your satisfaction and hope that you will enjoy our handcrafted wood marble game boards. If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us. We’re here to assist you in any way we can.
Thank you for choosing [Your Name]’s Handcrafted Wood Marble Game Boards.
This Return & Refund Policy is effective as of October 16, 2023.